Cancellations & refunds

Last updated 4 October 2026.

Who you buy from

Payments are handled by Tebex Limited, which sells the item to you as a reseller ("merchant of record"): your receipt comes from Tebex, and Tebex collects any VAT. We (Vegas MC (run by Mark Hawley)) run the server and deliver the item in game, and we're who you contact if anything goes wrong.

No refunds if you change your mind

Items are digital content delivered straight away. Before you pay, you agree to immediate delivery and confirm that you understand you lose your 14-day right to cancel once delivery has started. So once an item has been delivered, we don't give refunds just because you've changed your mind.

Not delivered yet? If the player hasn't joined the server since you paid, delivery hasn't started. You can still cancel within 14 days of buying for a full refund. Email us.

Your legal rights aren't affected

Whatever our policy says, UK law (the Consumer Rights Act 2015) gives you rights if digital content is faulty, not as described, or not delivered. In those cases we'll fix or replace it. If we can't, you're entitled to a refund or a price reduction. We'll also help if:

• you typed the wrong player name: tell us quickly and we'll move the item to the right player if it hasn't been used;
• a child paid without permission: a parent or guardian should contact us;
• you were charged twice: we'll refund the duplicate.

How to ask

Email store@vegasmc.co with your order reference (it's on your order history page) and the Tebex transaction ID from your receipt. We aim to reply within 3 working days. Any refund is paid by Tebex back to the original payment method.

Refunds and chargebacks remove the item

If a payment is refunded or reversed by your bank (a chargeback), the item is removed from the player's account on every world. Please contact us before going to your bank: we can usually sort things out faster.